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Customer service is important to me. I appreciate it whenever a company or service provider goes out of their way to provide great customer service. Well, this company definitely never failed to do that! They were courteous and polite and made sure that all of my needs were met. A couple of the repair guys even made some additional fixes that weren’t part of what I was asking them to do. They were just small things and really minor fixes, but I really appreciated the concern and thoughtfulness! I surely felt better and lighter during and after their service. I even forgot how upset I was that my garage door was damaged because of my son and his friends were playing in it.
I had some very bad experiences with repair services in the past, especially those that come over to my house. I’ve had to deal with repair guys who did not conduct themselves properly or who were quite impolite. I’ve also experienced having something repaired, only for it to break down again a few days later. This is why I was very pleased with how professional the guys from this company conducted themselves. They were very friendly and nice, yet at the same time they acted in a very respectable manner, and I immediately got the sense that they knew what they were doing. Sure enough, they did an excellent job. They definitely were experts at what they were dong, and I can’t be happier at the way they repaired my garage door!
I had fun having these guys over to fix my garage door. They did an awesome job fixing it, and they came just when they said they would. But I also had a great time chatting with them. We talked a lot about garage doors and cars, which are passions of mine. I even picked out a pointer or two from them. They taught me some tips, which I could use to ensure that my garage door is well maintained. Now that’s added value! They were definitely friendly guys, and I sure wouldn’t hesitate to call on this company again should I need such service again. They not only made me feel like a valued customer; they made me feel like a close friend!
This company provided me with great service in the repair of my garage. There’s definitely nothing I can complain about in the way they conducted themselves, they way they immediately showed their credentials, and the way they fixed my garage door. However, I must also commend the customer service people I got to talk t on the phone when I asked for someone to fix my garage. My son is usually the one who takes care of these things as I know nothing about garages and garage doors. However, he was away so I had to attend to this myself. That said, I was very glad and relieved with the way the person at the other end of the line patiently tried to understand what my concern was and what kind of service I needed. For an old granny like me, such empathy is really appreciated!
